What Does The Warranty Cover?
Redback’s warranties apply to Redback products that have been installed in Australia by an accredited CEC installer, and in New Zealand by a licensed electrician. All systems must be installed in accordance with the terms and conditions set out in our installation manuals and guidelines which are supplied with the purchase of every Redback product.
If a Redback Product fails to be of acceptable quality, Redback will repair the defective Redback Product either: onsite by a Redback technician or suitably qualified technician; or offsite at an authorised Redback repair facility. If any components are replaced under warranty, they will receive the benefit of the remaining warranty period from the original date of installation of the Redback System.
If I move house can I take my Redback system with me?
It is important to note that the 10 year warranty applies to the system at the location where it has been installed. If a Redback system is removed from the original installation site and re-installed at another location, it is no longer covered under the warranty.
However, the warranty is transferable to a new owner provided the Redback System remains installed at the original location. This means, if you sell your property with a Redback System installed, the new owners of the property will continue to enjoy the benefit of the remaining warranty protection from the original date of purchase until its expiry. In order to receive this protection and to keep the warranty valid, the new owner of the property must register as the new owner of the Redback System by contacting Redback.