Frequently
Asked
Questions
Yes, every Redback home battery solution comes with the ability to set schedules to charge or discharge their batteries at designated times. These can be adjusted by your customer at anytime in the Redback Portal provided their system’s monitoring is connected.
Redback Technologies does not support the offgrid configuration of our systems. Our systems are designed and tested to be connected to the grid and any off-grid installation of our products will result in the warranty being void.
We offer both online and in person training for each of our products. To find out more and to sign up for an upcoming training session, click here.
Yes, every Redback system includes the ability for you to set a site export limit.
Redback’s range of solar and battery storage systems comes standard with an App and a web based portal for consumption monitoring. To find out more about our Monitoring Platforms click here.
Every installer who is registered with the Redback Portal can access our support documents from the support tab in on the left sidebar of their portal dashboard. Not a registered installer? You can register your interest at portal.redbacktech.com
In order to sell and install Redback products, you must be a licenced electrician and accredited by the CEC. Before you start installing, you will need to register your company in our Redback Portal. To submit your interest please contact Redback here.
Every Redback system comes with a 10 year warranty as standard.
When you choose to install a Redback Product, everything you need comes standard with the purchase of the system including the smart meter and Wi-Fi dongle.
No, the battery capacity for our AC-coupled SB series (SB7200, SB9600 & SB14200) range can not be expanded. This is why we offer our Smart Battery Systems in three convenient sizes so you can find the best fit for your customers. You can find out more about our Smart Battery Range here.
The backup circuit maximum output is based on the type of system and the number of batteries installed. For a breakdown of the maximum output for each system, please visit our Backup Power page here.
