Become a Redback Installer

If you’re a licensed electrician and accredited by the CEC, you can register your interest to become a Redback Installation Partner, allowing you to sell and install Redback products. Register your interest at https://portal.redbacktech.com/AccountRequest/Register and one of our Partnership Managers will review your registration as soon as possible. You will not be able to commission your Redback installation until your registration has been approved.

Once your registration has been approved, you will be able to view and monitor details of all of the Redback systems that your company has installed. You will also be able to access the latest Redback technical documentation, installation training and marketing materials in your Redback portal.

We’re here to guide you through your first install

Create a Redback Portal account

Do not do this on site. This should be done in advance so your Partnership Manager has enough time to approve your application.

Access supporting documentation & videos

Log in to the Redback Portal to access installation manuals, applications notes, warranties, “How to Install” videos and more.

Request support from our Technical Team

Text your install date and installer’s contact name and contact number to our Technical Support team on 0417 632 065. Alternatively you can call on 1300 240 182. This should be done 48 hours in advance.

Download the RedbackINSTALL app

To commission the system you will need to use the RedbackINSTALL app which can be downloaded from the Apple or Google Play stores.
Make sure you have your login details for the app (same as portal login) and these are shared with your on site installer. Alternatively, create a separate login (in the portal under ‘users’) for your on site technician.

Register the device

Although you can register the Redback inverter via the RedbackINSTALL app whilst on site, for an easier install, we recommend registering the device via portal, before you head to site.

Hardwire the system

We recommend hardwiring the Redback system to your customer’s network.

Get the customer to login to MyRedback

Help your customer download the MyRedback App from either the Apple or Google Play store, and confirm that they are able to monitor their system on the app.

Contact our Brisbane-based tech team

Need help with your first install? Reach out to our Tech Support Team on 1300 240 182.

Monday – Friday 8am – 4pm AEST