An internet connection is crucial for several reasons. If you have a battery system, you’re required to ensure a continuous internet connection to honour your warranty agreement, while also allowing the batteries to be continuously monitored. Additionally, if you encounter issues with your system, remote access allows for quicker investigation and reduced downtime.
A permanent internet connection also enables your system to send data to the Redback cloud, where the MyRedback app and Redback Portal provide helpful information about your system’s performance. This data helps your installer and Redback’s Technical Support Team to diagnose problems and suggest improvements based on your actual usage.
Note: While your system will continue to function without an internet connection, you will be unable to receive fault notifications, no data will be recorded during the disconnection, software updates will not occur, and remote support will be limited. Additionally, your warranty coverage may be affected if the system is offline.