Please undertake the following steps:
- If your system is in backup mode, ensure you’re not attempting to use an appliance which isn’t connected to the backup circuit.
- Ensure your installer has connected your backup circuit. If you’re unsure about this, please get in touch with them for clarification. You can find their details in the MyRedback app under the ‘System’ tab.
- Ensure your bypass switch is in the down position. If this switch is in the up position, the backup circuits will not engage.
- If you’re still concerned about your backup circuit, you can also raise a support ticket via the Redback Portal.
