The lights on your system vary between Redback models. Your Homeowner Guide will contain in-depth information about your system’s lights and their functions and should be your first point of reference.
Near each light on your system will be a text label describing the light’s purpose. As a general guide, here is an overview of the lights you may be seeing and what it means if that light is active:
- System Ready – The health of the system.
- Solar Array – If your solar panels are connected.
- Utility Grid – If your system is connected to the grid.
- Energy flow – If your system is importing or exporting.
- Communications – If your system is communicating or available.
- Battery – If your batteries are present and active.
- Backup Power – If your system is utilising the backup power.
- EMS – Communications availability.
- Network – If your system is connected to the internet.
The Ouija board component is only included in some Redback models. The Ouija board is located on the front of your inverter, underneath the access hatch. The lights here indicate the following:
- Power – Ouija board is on.
- Heartbeat – Flashing is normal operation. Solid indicates frozen.
- Inverter – Solid light indicates Ouija is connected to the inverter.
- Battery – Solid light indicates Ouija is connected to the batteries. Flashing indicates the Ouija is searching for the batteries.
- Network (or WIFI) – Solid light indicates Ouija is connected to a network. Flashing indicates the Ouija is searching for the network and not connected.
- Bluetooth (or 4G) – Solid light indicates Ouija is connected to bluetooth. Flashing indicates the Ouija is advertising bluetooth.
If you’re not sure if your system has an Ouija Board, please consult your Homeowner Guide – the System Description guide will specify components of your system.
This process varies from model to model. Full, detailed instructions on resetting your system are available in your Homeowner Guide.
As the system owner, for your safety, the only maintenance you are permitted to perform on your system is cleaning the dust filters on the battery cabinet, ensuring adequate airflow around your system, and maintaining a clean environment. Instructions on performing this maintenance can be found in your Homeowner guide in the Maintenance section.
All other maintenance must be done by an installer or licensed electrician. Please note that unlicensed maintenance or changes to the battery cabinet or inverter head will void your warranty and are extremely dangerous.
An internet connection is crucial for several reasons. If you have a battery system, you’re required to ensure a continuous internet connection to honour your warranty agreement, while also allowing the batteries to be continuously monitored. Additionally, if you encounter issues with your system, remote access allows for quicker investigation and reduced downtime.
A permanent internet connection also enables your system to send data to the Redback cloud, where the MyRedback app and Redback Portal provide helpful information about your system’s performance. This data helps your installer and Redback’s Technical Support Team to diagnose problems and suggest improvements based on your actual usage.
Note: While your system will continue to function without an internet connection, you will be unable to receive fault notifications, no data will be recorded during the disconnection, software updates will not occur, and remote support will be limited. Additionally, your warranty coverage may be affected if the system is offline.
In the MyRedback app, click the ≡ icon, and select Network Connection. At the bottom of the Network Connection page, click the ‘Change Network’ button and follow the app’s step-by-step instructions to reconnect internet. After you’ve completed this process, wait a few minutes and refresh your app. If, after selecting Network Connection again, your system is still showing as offline, please raise a support ticket
If you have recently changed your internet provider, you have most likely changed your router as well. The most common cause for connectivity issues in this situation is having Wi-Fi 6 enabled on the new router. Please disable Wi-Fi 6 in your router settings for optimal connection.
If you need assistance updating your router settings, please contact your internet service provider. For the best results, we recommend using an Ethernet connection to hardwire our products. Instructions for hardwiring using ethernet can be found in your user guide.
You can also look in the MyRedback app, click the ≡ icon, and select Network Connection. At the bottom of the Network Connection page, click the Change Network button and follow the app’s instructions to connect to your new router.
If you’re still having trouble, please raise a support ticket.
Please follow this process to ensure you’re connected:
- Go to your inverter and ensure that the network signal at this location is Good or better.
- On your device, open the MyRedback app and log in. Touch the ☰ icon to display the menu.
- Select Network Connection. Note your system status and select Change Network.
- You may be prompted to enable Bluetooth—follow the on-screen instructions. Bluetooth advertising is active when the Bluetooth LED is flashing steadily. Touch the flashing Bluetooth LED to continue.
- Select your Wi-Fi network from the list.
- Enter the password if prompted, and touch Connect. A success message will appear.
- Wait a few minutes and then confirm the onboarding success:
- On the app, check that data is refreshing every 60 seconds.
- On the Portal, check that your system is online and refreshing every 60 seconds.
- If onboarding fails, try again, or contact Redback Technical Support for help by raising a ticket.
If your inverter detects a grid power outage (blackout), it automatically disconnects from the grid and deactivates itself to prevent any unexpected discharge, which could pose a hazard to service personnel.
During a blackout, solar power (PV) is not available for household consumption. However, your inverter will automatically restart when grid power is restored.
SOC stands for State of Charge, referring to the remaining capacity available in your battery at a given time.
- Min SOC (Grid Active): This is the minimum State of Charge level when the grid is active. It’s the point at which the batteries will stop discharging and idle until either the sun comes up or a predetermined schedule is used.
- Off-grid SOC: This is the State of Charge level to which the batteries will discharge during a blackout. It represents the lowest point the batteries can safely reach without compromising their longevity or performance.
Redback’s Technical Support team can assist with this. Please raise a support ticket via the Redback Portal.
Please contact your Installer – they can get Smart Load Control activated for you. You can find their details in the MyRedback app under the ‘System’ tab.
An export limit is the amount your energy provider has approved you to export to the grid. The amount you export directly affects your feed-in tariff.
Relays act like a switch; they can be used to turn on and off specific circuits in your switchboard based on ideal conditions.
Redbacks Smart Hybrid series come with relays pre-installed, whereas the Redback’s Smart Inverter series can use an additional internal component called a Smart Meter to act as a relay.
In correlation with the Smart Load Control feature, the software can switch the relay on or off in relation to either your solar generation or export power. This means you can power an item, such as your electric hot water unit, using only solar power via the relays.
Please contact your Installer – they can get Smart Load Control activated for you. You can find their details in the MyRedback app under the ‘System’ tab.
When the grid is connected the battery will reach its minimum state of charge (SoC) and idle at that percentage while it’s waiting for your solar system to generate power. At night your system will switch to grid power instead of using your battery’s power.
You can choose to schedule your system to force-charge from the ‘Control’ page of the Redback portal. By force-charging, you will top up your battery with power from the grid.
If the grid is disconnected when the batteries are depleted, the system will turn off.
If you have backup circuits, the switch should be in the down position for standard operation.
The only time the bypass should be in the up position is if it was specifically requested by Redback or your Installer.
We may request the switch to be placed in the up position to allow us to perform a firmware update or if the load of appliances has exceeded the rated backup circuit capacity.
Your Smart Inverter must never be enclosed – this is for safety reasons. There must always be 200mm of clear space adjacent, above, and below your system. If you are looking to protect your inverter from the weather, you can install a sunshade at least 200mm above.
Hybrid systems (SH5000 and ST10000) can be started by moving the bypass down in an outage.
Smart Battery Systems (SB7200, SB9600, SB14200) must have the bypass down before an outage to allow backups to start.
It’s recommended that you follow the full Smart Inverter shutdown instructions on page 9 of your Homeowner Guide. Section 9.1 details the shutdown procedure, and section 9.2 details the restart procedure.
You can also get in touch with your installer or raise a support ticket via the Redback Portal if you’d like more detailed information.
Please undertake the following steps:
- If your system is in backup mode, ensure you’re not attempting to use an appliance which isn’t connected to the backup circuit.
- Ensure your installer has connected your backup circuit. If you’re unsure about this, please get in touch with them for clarification. You can find their details in the MyRedback app under the ‘System’ tab.
- Ensure your bypass switch is in the down position. If this switch is in the up position, the backup circuits will not engage.
- If you’re still concerned about your backup circuit, you can also raise a support ticket via the Redback Portal.
See a list of suitable and unsuitable appliances here: https://www.redbacktech.com/how-it-works/backup-power/
It is essential to run appliances sparingly in backup mode to ensure backup circuit capacity is not exceeded. Please check your Homeowner guide for the specific backup circuit capacity available on your model.
If your Homeowner Guide wasn’t able to provide you with the information you needed, your first point of call should then be your installer.
You can also raise a support ticket with Redback’s Technical Support team. If you’ve already raised a ticket, or are unable to access the Redback Portal, please contact us here.
