Frequently
Asked
Questions
We’ve collated some of the most frequently asked questions that we get asked. From how to purchase any of our solutions to how to maintain your system once it’s installed, you should be able to find the answer below.
Yes, the batteries used to store the energy produced by your home’s solar system are generally considered safe. Our Lithium Iron Phosphate batteries comply with all Australian safety standards and are considered the safest battery option on the market right now. To find out more check out our blog article: Are Household Solar Batteries Safe?
The Redback Smart Battery System is compatible with all modern solar systems and comes in three convenient sizes, so you can find the perfect size battery storage for your needs.
If you want solar power now but you are not ready for battery storage, you can purchase a solar inverter now and add a battery system at a later date. There are both advantages and disadvantages to this. To find out more check out our blog.
Redback’s home battery storage systems come with the software capability to set charge and discharge schedules on your batteries. This means that you can set your batteries to either charge or discharge at designated times of the day and adjust these schedules as you like using our web based portal.
We have a range of support documents under the ‘support tab’ in the Redback Portal. If you still need assistance, please contact your solar installer. Our customer service team work directly with install companies to solve issues with the Redback Smart Hybrid System. You can also raise a support case in the Redback Portal and one of our customer service team members will get in touch with you.
The easiest way to check is to look at your switchboard – in a single-phase home the mains switch will normally be a single switch, and in a 3-phase home, it will be three connected switches.
Single Phase
Two Phase
Three PhaseRedback’s MYRedback App is a great way to check in on your system whether you’re at home or on the go. You can monitor the amount of electricity your solar panels are producing, the amount being bought and sold to the grid, your household energy consumption and your battery status. Find out more here.
Redback Technologies has installation partners located across Australia and New Zealand. Simply fill out out contact form and we will pass your details onto one of our trusted partners in your area, who can answer any questions you may have, talk through your options, and provide you with an obligation free quote. You can find our contact form and more information here.
A Hybrid System combines solar and battery storage in an all-in-one system. It works by capturing the power from your solar panels and using that energy to power your home. Any excess power generated that is not needed for your home gets stored in your batteries for later use. Once your batteries are fully charged, any further excess power generated by your panels is sold back to the grid for a credit on your electricity bill. The power stored in your batteries can also be used to power your key appliances in the event of a grid outage.
Every Redback battery system comes with an inbuilt UPS. At the time of install you and your installer can determine which key appliances you would need in an outage and connect those circuits to your Redback system. In the event of a grid outage, your connected circuits will be powered by your solar panels or your batteries until the grid returns or there is no more solar or battery power available. Every Redback system has a maximum output for the backup circuit. Visit our page to find out more.
Solar panels generate the most power in the middle of the day between 9am and 5pm. However, the average Australian consumes the most energy in the early mornings when getting ready for work, and in the evenings when returning home. Home battery storage works by storing your excess solar for your use when the sun isn’t shining, ensuring you aren’t wasting those much-needed sun rays generated during the day. The addition of battery storage allows you to use more of your own self-generated energy and reduce your need to purchase energy in peak periods, saving you money on your power bill, and reducing your carbon footprint.
Redback’s Smart Hybrid System comes with expandable battery storage from just 4.8kWh to 28.4 kWh with the extended battery cabinet. This means you can start small with your battery storage and add more as you require.
The Smart 3-Phase Hybrid System comes in 4 battery configurations of 9.6 or 14.2kWh Standard, and 19.2 or 28.4kWh with the extended battery cabinet. Similar to the Smart Hybrid System, you can start small with your storage and add more as you require.
The Redback Smart Battery System is available with three different battery capacities, 7.2kWh, 9.6kWh, and 14.2kWh. These systems are purchased with the designated amount of battery storage and further batteries cannot be added into the system at a later date.
The amount of battery storage you need for you home will be influenced by your home energy needs, the number of solar panels you currently (or plan to) have installed and the amount of excess electricity they currently produce, the size of your inverter (if you already have one installed), and if you have plans to purchase an electric vehicle or large appliance (such as a pool pump) in the future. A certified Redback installer will discuss your options for home battery storage, and suggest what is the optimum size for your home.
Our 2021 rebrand saw our new logo being adding to our product range – there were no other changes made to these products. Some stock with our previous logo may still be available and installed – rest assured there is no difference at all with these products.
We use Pylontech batteries in all Redback Technologies products, and all products (including the batteries) come with a 10-year warranty. However, it is reasonable to expect the batteries will last longer than this, depending on a number of factors. The Pylontech batteries used in our Smart Hybrid Systems are also part of an independent test run by ITP, and have been rated in the top two batteries available for residential use (as at September 2021).
Redback systems are currently sold and installed in Australia and New Zealand.
As the manufacturer, we sell our systems through a network of trusted partners Australia- and New Zealand-wide. Pricing for these systems is dependent on several factors, and will vary from household to household. Our installation partners will be able to let you know what options will be the most appropriate for your situation and to provide an obligation-free quote taking this in to account. Simply fill in the contact form and we will put you in touch with a Redback partner in your local area.
Redback’s Smart Inverter comes in a range of sizes, from 5kW to 10kW. The size of inverter that you will need is dependent on number of solar panels you install (which in turn is influenced by your home energy needs, roof size, budget, etc). A certified Redback installer will be able to guide you to the best size inverter for your needs.
The Redback Smart Hybrid System combines an inverter and battery storage all in one unit. This is the most economical way to add battery storage to your home at the same time as you install your solar panels. A Smart Battery System is designed to be added to an existing solar system, to store the excess power generated.
Your log in details for the MyRedback app and the Redback Portal are the same details. You should have received an email with these details when you initially purchased your Redback System. Check your email and don’t forget to check your spam/junk folders. If you have lost your portal password, please go to the Redback Portal and click ‘forgot your password’, you will receive a password reset email.
Whilst solar panels generate energy from the sun, your house cannot actually do anything with the energy they create as it is not in the right ‘form’ to be used by your household appliances. A solar inverter (usually the box on the wall) converts the ‘DC’ electricity your panels create into alternating 120V/240V current, or ‘AC’ output, that can be used by appliances in your home.
Your solar inverter is just as important as your solar panels, as without it, your panels are simply expensive rooftop decorations! At Redback, we’re proud of our stylish Smart Inverter series. Plus, with a 10-year Australian-backed warranty, you can rest easy knowing you’re powering a cleaner tomorrow.
